Policies

We do not accept returns, exchanges, or cancellations. However, please contact us if you have any issues with your order.

Please double check your shipping address before placing your order. Orders will be shipped to the address entered at checkout.
After your order has shipped, Soulful Stitches is not responsible for any delays caused by USPS.

FAQs

We recommend that you wash your items in cold water (either handwash or use the gentle cycle in the washer) and then air dry.
Standard orders are processed within 3–5 business days. Custom orders require additional processing time, which varies based on the complexity and specifications of the request. You will receive a confirmation email with tracking details as soon as your order has shipped.
Hats are available in a standard teen/adult size—they comfortably fit a 22-inch head circumference. If you would like a smaller or larger size, please fill out the Custom Order form.
Yes, we do! We specialize in custom orders and would be delighted to create something unique for you. Simply fill out the Custom Orders form, and our team will follow up with you shortly.
Shipping is currently limited to the United States only.
We currently do not sell patterns, but are considering offering them soon!